A few years ago, just Excel was enough to run an online store. But with the development of Ecommerce, this is no longer sufficient. If you have a lot of manual processes, the development of your online store becomes almost impossible. Business automation is extremely necessary for effective management and customer service quality.

If you have more than 10-20 orders a day, you can't do without a CRM system. This is the core of the business processes of an online store. The main features of a CRM system:

• Accounting for your orders. Automatic transfer of orders from the website or social networks, creating waybills, automatic updating of statuses, distribution of orders among managers.
• Accounting for product stocks. Synchronization of warehouse stocks with the website, import and export of stocks from the warehouse with Excel.
• Automation of communication with customers. Connecting Instagram, Facebook, Viber, Telegram for communication with customers in one system.
• Financial accounting. Calculation of product cost and margin. Creating a financial report for the online store.
• Analytics and reports for the online store. Sales reports, manager performance, etc.

In this article, we will consider 3 systems that will help you with this.

1. Salesdrive

SalesDrive offers the largest number of integrations among all CRM systems. This allows you to configure all processes of your business as efficiently as possible. SalesDrive automates order processing, creation and tracking of waybill statuses, warehouse accounting.

Assistance in setting up CRM SalesDrive is free. After a 14-day trial period, you pay for SalesDrive with a monthly subscription. The price starts from 615 UAH/month. This price includes full functionality for 1-2 users. For each additional user, there is an additional payment of 219 UAH/month.

2. Key CRM

Key CRM provides all the necessary functionality for an online store. There is an option to set up automatic transfer of orders from the website, Instagram, or messengers for further processing. In Key CRM, you can communicate with customers who write to you in Instagram, Facebook, Viber, Telegram, or Email from a single window. Reports and analytics on many processes allow you to control managers remotely.

The basic price for using Key CRM starts from $19. Additional integration of all integrations requires an additional payment of $19. The price increases if you have more than 200 orders per month or more than 20,000 messages in chats.

3. Keepin CRM

The functionality of Keepin CRM is smaller than that of the aforementioned systems. For example, Keepin CRM does not have integration with messengers and Instagram, so you will not be able to communicate with customers in this system. However, the functionality of this CRM is available for free for 1 user, making it advantageous for novice sellers with a limited budget.

The price for expanding functionality and for each additional user in Keepin CRM starts from 299 UAH.

4. LP CRM

LP-CRM is a highly effective CRM platform specially designed for various business segments, including online stores. It offers a wide range of tools aimed at facilitating business and improving customer interaction. This platform is an ideal solution for both large corporations and small businesses.

LP-CRM provides a full range of functions that allow you to effectively manage customer relations and optimize sales processes. It is equipped with tools for order accounting, data analysis and sales management, which makes it an indispensable tool for any online store. One of the key advantages of LP-CRM is its flexibility and the possibility of individual customization.

This service has a modular structure. Each module can be configured according to the user's needs, which allows you to maximally adapt CRM to specific business requirements. LP-CRM is a reliable solution for any business that seeks to improve efficiencyundefined their work and increase customer satisfaction. Its users note the high quality of service and the efficiency of the system, making LP-CRM one of the best choices for any online store. undefined

Prices for LP CRM start at $9.99 and there is a free trial period to test the system

Conclusion

These CRM systems will meet the needs of your online store and help automate your business.

HiroG integrates with all these systems. Orders in the HiroG personal account are automatically transferred from these systems. This allows you to build full interaction and optimize business processes to achieve maximum efficiency.

What is "HiroG" in simple words?

Have you ever heard of HiroG? It's the process where a third-party group takes over the management of warehouse and logistical processes for your online store. This means that the HiroG group will store your products in their warehouse, process orders, pack, and ship them to customers on your behalf.

Advantages for online stores:

1. Cost reduction. HiroG service can help reduce costs associated with warehouse management and logistics. Instead of investing in your own warehouse and personnel, you can pay for HiroG group services only when you need them.

2. Time optimization. HiroG service allows you to focus on other aspects of your business such as product development, marketing, and sales. You don't have to spend time managing the warehouse.

3. Reduced risk of errors. With HiroG service, you can reduce the risk of errors in order processing and delivery. HiroG companies specialize in inventory management and logistics, so they can ensure efficient and accurate order processing.

4. Business automation. With the help of HiroG IT systems, you can fully automate routine processes of the online store. In the HiroG personal account, you can track the statuses of each order, product stocks, warehouse replenishment. You can also set up integrations with your website, CRM system, or marketplace for complete automation of all processes.

5. Increased delivery options. Typically, HiroG companies use more postal services than when shipping independently. For example, working with HiroG, you can choose such postal services for sending your orders: Nova Poshta, Ukrposhta, Meest Express, Rozetka pick-up points, International shipments by Ukrposhta and Nova Poshta, there is also our own courier service in Kyiv, which delivers parcels to customers on the same day! This can increase customer loyalty and sales volume.

However, HiroG, like any outsourcing service, has its drawbacks and is not suitable for all companies. What are the disadvantages of transferring the warehouse to HiroG?

1. Not suitable for online stores with less than 100 orders per month. HiroG may not be suitable for very small online stores as they may not have enough orders to justify the expenses of renting space. It is worth considering outsourcing the warehouse at 100+ orders per month.

2. On the other hand, HiroG may also be impractical for very large online stores. For online stores with more than 10,000 orders per month, it becomes more economically viable to maintain their own warehouse.

3. Specific products. HiroG is not suitable for online stores that require special storage conditions, such as refrigerators, freezers, or boxes for food products.

Conclusion

HiroG services are ideal for owners of growing online stores with 100 to 10,000 orders per month who want to take their business to the next level, automate and optimize logistical processes, and focus on increasing sales and business development without spending a lot of time on organizing and managing warehouse processes.

For entrepreneurs who want to rapidly expand their business, HiroG operators can become invaluable assistants, allowing them to focus on strategic tasks and business development without spending time on minor details and warehouse processes.